The IRS web site prominently features "FREE e-file" services. The
Des Moines Public Library cannot be one of these free e-file sites.
Legal authorities specifically recommend against the use of tax programs on public Internet workstations. Some browser software may store information on the workstations even after a customer signs out. This raises the issue of potential library liability regarding personal financial information using library computers.

In addition, when e-filing, your Web browser must accept permanent cookies, and library computers do not. Often, special software must
be downloaded and installed; libraries do not allow outside software
to be installed on public computers. Customers must often have an email address to get password, help or other services, and a permanent individual Internet Protocol address for their browser. Multiple sessions may be required for filing, and time requirements
by the e-filing agency may not fall within library time restrictions on Internet use.

In addition, all e-filing agencies require that the customer print out materials. Some free services have an age limit requirement. Some
free services have income limit requirements. Some free services
only cover specific forms like 1040EZ. Some free services have residency requirements. Some only offer the form completion for
free, and charge for filing. Some charge for help, have no help or limit
it to online chat or email.

File Online from Home »
For Library patrons who have access to their own home computers,
visit the IRS website for a list of free online filing resources.